So this morning I wake up to the following e-mail:
Good morning Michelle,
I am sorry to get back to you today and not yesterday, but housekeeping informed me after I was told we had the pillow, there are no pillows with any flower patterns on the pillow case. We have 1 feather pillow in housekeeping with a blue pillow case. I do apologize for all of the miscommunications and I am very sorry for someone telling you we had your pillow when for some reason they do not. I do not know if they took off the flower pillow case and we actually do have your pillow. But again I am very sorry to inform you I did not send out a pillow. You can disregard the tracking number I gave you.
Since you received the wrong pillow the 1st time and you were charged, please email me your credit card bill with the FedEx bill and I will reverse that charge immediately for you.
Sorry Bob
Robert Owen
Reservations Supervisor
Wyndham O'Hare Hotel
6810 N. Mannheim Rd.
Rosemont, IL 60018
847-297-1234
Will someone please just tell Bob, I want my pillow back.
So frustrated
It all started with Michelle Lewis from Ohio, and Jason Clark from California. We met on a bus in Chicago in January of 1992. This is a blog that documents our crazy life.
4 comments:
Bummer! -Jen
so sad! I feel your pain. sorry about that!
That stinks! Sorry Michelle.
Holy Crap!!! It's just a pillow. It can be replaced!
Post a Comment